You can find out if your device is affected by checking your serial number at Microsoft's Surface support site. Microsoft is planning to supply one AC power cord replacement free of charge for each eligible Surface Pro device.

The Microsoft Mouse and Keyboard Center app can show you where. The characters entered do not match the picture. The Surface app shows the serial number for your Surface device and for each Surface accessory. Please provide a valid Device Serial Number.

Select the product type for which you need help locating the serial number. The replacement affects the AC power cord that connects to a power outlet, rather than the cord that connects directly to a Surface Pro. Surface Support for Business Online Service Center - Welcome. 'While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers,' says a Microsoft spokesperson. Microsoft's latest Surface Pro 4 is unaffected. If you purchased a device outside of the US or Canada before July 15th then it's also affected by the recall. Oct 5, 2021, build 61.60.139.0: - Fully updated UI to align with Windows 11 - New UX for Surface accessories such as Headphones, Earbuds, Pen, and docks - Smart Charging support for newer Fall 2021 devices - New offers for eligible devices - Support for all 36 languages Nov 2, 2021, build 61.81.139. If you bought a Surface Pro, Surface Pro 2, or Surface Pro 3 in the US or Canada before March 15th then you can apply now for a free cord replacement. Microsoft revealed earlier this week that the company is recalling a number of power cords following overheating concerns.

Microsoft surface serial number